Guidance for people who use services, carers, colleagues and the public
This section provides information for people who want to raise a concern about a social service worker.
Not all social service workers are registered with us. We can only consider concerns about workers who are registered or applying to register with us. You can check if a worker is registered by searching the Register or by calling us.
The Care Inspectorate regulates care services in Scotland. If you are unhappy about a care service, you can complain to them through their website: http://www.careinspectorate.com/index.php/complaints or call them on 0345 600 9527.
We regulate people working in social services to make sure that you can have confidence that they have the right skills, values and training to do the job.
To do that, we keep a register of people who have the right qualifications and who meet the standards of conduct set out in the SSSC Codes of Practice.
A social service worker is fit to practise if they meet the standards of character, conduct and competence to do their job safely and effectively.
We expect workers and employers to meet the standards of practice set out in the SSSC Codes of Practice for Social Service Workers and Employers. You can find more information on the standards we expect here.
If workers don't maintain those standards, we can take action.
Where a worker’s behaviour or actions fall below the standards of practice we expect, we can investigate and take action. Our fitness to practise process is not about resolving general complaints or punishing workers for past mistakes.
We can investigate concerns about a worker’s:
- professional practice
For more information see:
We have statutory duties which are set out in the Regulation of Care (Scotland) Act 2001. This guides what we can and cannot consider about a worker’s practice.
- Complaints about a service. These may be about how services are provided, withdrawal or unavailability of a service. These complaints will usually be dealt with by the service themselves.
However, if a worker has failed to do something, or has done something badly that has resulted in the service not being provided, we may consider it.
- Decisions made by workers. Workers make decisions using their knowledge, skills, experience and training. They also have to work within the resources available to them. Sometimes they make decisions that not everyone agrees with. If you feel concerned about a the way a worker has behaved or acted when making a decision, you should raise this with the service directly.
However, if you feel concerned about a worker’s behaviour or actions when making decision, we may consider it.
- Change of worker. We cannot ask a service to change an allocated worker. This is a matter for the service and you should raise it with them.
For more information see: